Section 39(1)(k) of the Consumer Protection Act, 2019: Class-Wide Compensation and Judicial Approach

Introduction The Consumer Protection Act, 2019 significantly strengthens the remedial framework available to consumers by recognizing not only individual grievances but also mass consumer harm. Section 39(1)(k) is a crucial provision in this regard, as it empowers the District Commission to grant compensation where injury is suffered by a large number of consumers who are…